You may think warranty is always a lose-lose situation, but after taking our class, and understanding the prism of the OEM, you will see the advantages dealers have to maximize OEM warranty reimbursement. Warranty administration if not managed well, can be a pit-fall for dealers and tie-up resources with revenue deterioration. Our training shows dealers how OEM warranty work can generate revenue, and multiple avenues profitable to Service and Parts Sales. OEM Warranty reimbursement is not rocket science, however training Warranty Administrators and Service Managers to institute proven best practices and techniques does not just come from many years of working at a dealership, or throwing claims at the OEM Warranty wall and seeing what sticks.
The full warranty administration process can be difficult and time-consuming, but it is worth
the effort.
A Warranty Administrator should never worry about being reimbursed
for
dealership repairs on behalf of the OEMs product. Applying our techniques and proven best
practice methods will almost guarantee full reimbursement. Just about every warranty claim
is different, and we teach how to construct the warranty claim write-up, and where the soft
spots are in winning over the OEM Claim Analyst. Our focus is around:
Warranty Claim and Administration Management
Dealer-to-OEM Relationship Management
Methods to winning OEM Goodwill/Service Policy Claims
Repeatable and Proven Techniques to full OEM Warranty Reimbursement
Building Competency in Dealership’s Warranty Administration/Service Management
Warranty analytics is the process of tracking and analyzing warranty data. Your Warranty data is used to identify trends in early detection of product quality and performance issues by the OEMs. OEMs value this data and your aggregate dealership warranty data is the key conduit to this knowledge. Dealerships also can leverage warranty campaign data to revisit customers and updale parts and service. Learn how OEMs factor warranty cost into the wholesale price point to dealerships.
We are the number one Construction & Ag equipment warranty trainer in our industry. Our goal is to create confidence, competency in the equipment dealership as it relates to all things OEM Warranty reimbursement. We integrate feedback from current and past clients to improve our training material and delivery. Continuous improvement is a cornerstone to the Warranty Works Brand, so instituting positive feedback from past clients only makes us better.
Over the course of my 32 year career in the Equipment Industry, I have found the most effective long-term strategy for sustainability and growth has always been a strong commitment to the continuous training of the team members at Dealerships. This is especially critical today, with Dealers carrying multiple lines of equipment, with each line having their own system and policies. It can be overwhelming. Turning to an industry expert specifically focused on Warranty Training, no doubt is an excellent investment.
Over the course of my 32 year career in the Equipment Industry, I have found the most effective long-term strategy for sustainability and growth has always been a strong commitment to the continuous training of the team members at Dealerships. This is especially critical today, with Dealers carrying multiple lines of equipment, with each line having their own system and policies. It can be overwhelming. Turning to an industry expert specifically focused on Warranty Training, no doubt is an excellent investment.